Support

At Lunaland Casino, getting help when you need it isn't just a promise—it's a guarantee. Whether you're a night owl spinning slots at 2 AM or an early bird checking your Sweeps Coins balance before coffee, our support team has your back around the clock.

Real People, Real Solutions

When you reach out to Lunaland Casino, you're not talking to a robot. Our support team consists of real gaming experts who understand the ins and outs of sweepstakes casinos. They know the difference between Luna Coins and Sweeps Coins, can walk you through redemption requirements, and genuinely care about making your gaming experience smooth and enjoyable.

Every team member receives extensive training on our platform, payment methods, and bonus structures. This means when you ask about your 100,000 Luna Coins welcome bonus or need help with account verification, you're getting accurate information from someone who knows their stuff.

Multiple Ways to Connect

Live Chat Support is your fastest route to answers. Available 24/7, our chat feature connects you directly with a support agent in under two minutes during peak hours. Whether you're stuck on a game, need clarification about wagering requirements, or want to know more about VIP perks, live chat delivers instant solutions.

Email Support at support@lunalandcasino.com works perfectly for detailed questions or when you need to attach screenshots. Our email team typically responds within 4-6 hours, often much faster. This option is ideal for account-related inquiries, technical issues, or when you want a written record of our conversation.

Your Questions, Answered Instantly

Our comprehensive FAQ section covers 90% of common player questions. You'll find detailed explanations about Luna Coins versus Sweeps Coins, step-by-step redemption guides, and troubleshooting tips for common technical issues. The FAQ is organized by topic, making it easy to find exactly what you're looking for without scrolling through irrelevant information.

Popular topics include account verification processes, payment method questions, bonus terms explanations, and state availability information. We update this section regularly based on the questions our support team receives most frequently.

Specialized Support Areas

Account Issues: Whether you're having trouble with email verification, phone verification, or accessing your account, our team can resolve these issues quickly. We understand that account problems can be frustrating, especially when you're eager to start playing.

Payment and Redemption Help: Questions about Visa and MasterCard transactions, redemption minimums, or prize claim procedures get priority attention. Our payment specialists can track transactions, explain processing times, and guide you through any redemption steps.

Game-Related Support: If you're experiencing issues with Bgaming or Pragmatic Play titles, our technical team can troubleshoot problems, explain game features, or help you understand specific bonus rounds and features.

VIP Program Assistance: Our VIP specialists handle questions about loyalty points, tier progression, exclusive bonuses, and special perks. They can explain how to maximize your VIP benefits and ensure you're getting all the rewards you've earned.

Response Time Commitments

We pride ourselves on quick response times across all channels. Live chat connects you with an agent in under two minutes, 95% of the time. Email responses typically arrive within 4-6 hours, though many players receive answers much sooner.

During peak gaming hours (evenings and weekends), we staff additional agents to maintain these response times. Our goal is simple: get you back to gaming as quickly as possible with your issue completely resolved.

Personal Touch, Professional Results

What sets Lunaland Casino support apart is our personal approach. We remember returning players, track ongoing issues to their resolution, and follow up to ensure you're completely satisfied. Our team celebrates your wins, helps troubleshoot losses, and treats every interaction as an opportunity to improve your gaming experience.

We also proactively reach out when we notice potential issues. If there's unusual account activity, payment processing delays, or technical problems affecting your favorite games, we'll contact you first rather than waiting for you to discover the issue.

Getting help at Lunaland Casino should feel as enjoyable as the games themselves. Our support team is here to ensure every aspect of your experience—from your first 100,000 Luna Coins to your biggest Sweeps Coins redemption—goes smoothly. When you need us, we're ready with solutions, not excuses.