FAQ

Creating your Lunaland Casino account is straightforward and takes just a few minutes. Start by visiting our homepage and clicking the "Sign Up" button. You'll need to provide basic information including your full name, email address, phone number, and date of birth to verify you're at least 18 years old. During registration, you'll create a secure password and agree to our terms and conditions. The platform will ask for your location to ensure you're playing from an eligible state – remember that Lunaland Casino isn't available in California, Idaho, Michigan, Nevada, New Jersey, or Washington due to local regulations. Once you complete the initial registration, you'll immediately receive 50,000 Luna Coins and 1 Sweeps Coin. To claim your full welcome bonus of 100,000 Luna Coins plus 2 Sweeps Coins, you'll need to verify both your email address and phone number. Email verification adds another 50,000 Luna Coins, while phone verification grants the additional Sweeps Coin. The entire process is designed to be user-friendly and secure, with automatic bonus crediting once each verification step is complete. No deposit or purchase is required to start playing and enjoying our extensive game library.

Luna Coins and Sweeps Coins serve completely different purposes at Lunaland Casino, and understanding this distinction is crucial for maximizing your gaming experience. Luna Coins are our primary virtual currency used for entertainment purposes only. You can play any game in our catalog using Luna Coins, practice your strategies, and enjoy the full casino experience without any real-money implications. Sweeps Coins, on the other hand, are special virtual currency that can be redeemed for real prizes once you accumulate at least 50 coins and complete the 1x playthrough requirement. These coins can only be used on sweepstakes-enabled games, which include most of our slots, table games, and live dealer options. You earn Luna Coins through various promotions, daily login bonuses, and optional purchases. Sweeps Coins come primarily through bonuses, promotions, and as complimentary additions when you purchase Luna Coin packages. Both currencies expire after 30 days of account inactivity, so regular play keeps your balance active. The key advantage of this dual system is that you can enjoy unlimited entertainment with Luna Coins while building up Sweeps Coins for potential real rewards. This model allows us to operate legally across most US states while providing genuine excitement and winning opportunities.

Your Lunaland Casino welcome bonus is designed to activate automatically as you complete simple verification steps, making the process seamless and immediate. Upon registration, you'll instantly receive your first installment of 50,000 Luna Coins and 1 Sweeps Coin credited directly to your account. To claim the remaining portion of your welcome package, verify your email address by clicking the confirmation link sent to your registered email. This action immediately adds another 50,000 Luna Coins to your balance. Next, complete phone verification by entering the code sent via SMS to receive your final Sweeps Coin. The entire welcome bonus totaling 100,000 Luna Coins plus 2 Sweeps Coins requires no deposit or purchase – it's completely free. However, the bonus does come with a 30-day validity period, so make sure to use your coins within this timeframe to avoid expiration. Once claimed, your Luna Coins are immediately available for play on any game, while Sweeps Coins can be used on sweepstakes-enabled games and become redeemable for prizes after meeting the 1x playthrough requirement. The process is automatic, transparent, and designed to get you playing as quickly as possible.

Wagering requirements at Lunaland Casino are refreshingly simple compared to traditional online casinos. For Luna Coins, there are no wagering requirements whatsoever – these coins are purely for entertainment, so you can play freely without any restrictions or playthrough obligations. Sweeps Coins operate under a minimal 1x wagering requirement, meaning you must play through your Sweeps Coin balance once before those coins become eligible for prize redemption. For example, if you have 10 Sweeps Coins, you need to wager a total of 10 Sweeps Coins across eligible games to meet the requirement. All sweepstakes-enabled games contribute 100% toward wagering requirements, including slots, table games like blackjack and roulette, and live dealer options. There are no reduced contribution rates or excluded games that complicate the process. The 1x requirement applies to all Sweeps Coins regardless of how you obtained them – whether through welcome bonuses, daily login rewards, referral bonuses, or VIP program benefits. This straightforward approach means you can typically meet wagering requirements quickly and move toward redeeming your coins for real prizes without lengthy playthrough periods that characterize many traditional casino bonuses.

Lunaland Casino operates differently from traditional online casinos since we're a sweepstakes platform. Instead of deposits, you can purchase Luna Coin packages starting from various price points, with Sweeps Coins included as complimentary bonuses with most packages. All purchases are processed securely through Visa and MasterCard. When you're ready to redeem Sweeps Coins for prizes, you need a minimum of 50 Sweeps Coins in your account and must have completed the 1x wagering requirement. Prize redemptions are processed via bank transfer directly to your verified bank account, typically within 3-5 business days. To request a prize redemption, navigate to the cashier section and select the withdrawal option. You'll need to provide your banking information and complete any additional verification requirements. The platform requires full account verification including identity documents before processing your first redemption. Luna Coins cannot be redeemed for cash or prizes – they're exclusively for entertainment purposes. Only Sweeps Coins that have met wagering requirements are eligible for prize redemption. The minimum redemption amount ensures efficient processing while the bank transfer method provides security and reliability for receiving your prizes.

Lunaland Casino is fully optimized for mobile play, allowing you to enjoy our complete gaming experience on smartphones and tablets without downloading any apps. Our responsive web platform automatically adjusts to your device's screen size, providing smooth gameplay whether you're using an iPhone, Android device, or tablet. The mobile version includes access to our entire game library from Pragmatic Play and Bgaming, so you won't miss out on any slots, table games, or live dealer options when playing on the go. All account management features are available, including claiming bonuses, checking balances, and requesting prize redemptions. Mobile performance is optimized for both Luna Coins and Sweeps Coins gameplay, with touch-friendly controls and fast loading times. The platform works seamlessly across different browsers including Safari, Chrome, and Firefox, ensuring compatibility regardless of your preferred mobile browser. Your account syncs automatically between desktop and mobile, so you can start playing on your computer and continue on your phone without losing progress. Daily login bonuses, VIP rewards, and all promotional features function identically on mobile, making it a complete alternative to desktop play rather than a limited mobile experience.

Lunaland Casino features an extensive game library powered by industry-leading providers Pragmatic Play and Bgaming through the Softswiss platform. Our collection includes hundreds of slots ranging from classic three-reel games to modern video slots with innovative features, bonus rounds, and progressive mechanics. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker, all available in both Luna Coins and Sweeps Coins versions. These games feature realistic graphics and smooth gameplay that mirror the experience of playing in a physical casino. Our live dealer section brings authentic casino atmosphere directly to your screen with real dealers hosting games in real-time. You can interact with professional dealers and other players while enjoying live blackjack, roulette, and baccarat with high-definition streaming. Popular slot titles include both classic favorites and the latest releases, featuring various themes from adventure and mythology to sports and entertainment. Many games include special features like free spins, multipliers, and bonus games that enhance winning potential. All games are available for both entertainment play with Luna Coins and sweepstakes play with Sweeps Coins, giving you flexibility in how you choose to enjoy our gaming catalog.

The Lunaland Casino VIP program rewards loyal players with increasingly valuable benefits as they advance through multiple tiers based on their gaming activity. You earn VIP points automatically – 1 point for every Sweeps Coin played or every 100,000 Luna Coins wagered, making progression achievable regardless of your preferred currency. VIP benefits include exclusive access to a weekly prize wheel offering up to 300 Sweeps Coins, coin back rewards of up to 20%, and enhanced daily login bonuses that exceed standard player rewards. Higher-tier members also receive birthday gifts, monthly lottery entries, and priority customer support access. The program operates on a points-based system where consistent play naturally advances your status. Each tier unlocks additional perks, with the highest levels offering the most generous coin back percentages and largest wheel prizes. VIP status is maintained through regular play, encouraging ongoing engagement with our platform. Special VIP-only promotions and tournaments provide additional earning opportunities beyond the standard bonus structure. The program is designed to recognize and reward player loyalty while enhancing the overall gaming experience through exclusive benefits that aren't available to regular players. All VIP rewards follow the same 1x wagering requirement for Sweeps Coins as standard bonuses.

Account verification at Lunaland Casino is a standard security procedure required before your first prize redemption. You'll need to provide a government-issued photo ID such as a driver's license, passport, or state ID card to verify your identity and age. The document must be current, clearly legible, and match the name on your account. Proof of address is also required, which can be satisfied with a recent utility bill, bank statement, or official government correspondence dated within the last 90 days. The document must clearly show your name and current address matching your account information. For prize redemptions, you'll need to verify your banking information by providing a bank statement or voided check that confirms your account ownership. This ensures secure processing of your prize transfers and prevents unauthorized access to your winnings. The verification process typically takes 24-48 hours once you submit clear, complete documents through our secure upload system. Our support team reviews all submissions manually to ensure accuracy and security. You can continue playing with both Luna Coins and Sweeps Coins during the verification process, but prize redemptions will be held until verification is complete. This process is required only once and protects both you and the platform from fraud while ensuring compliance with industry standards.

Lunaland Casino provides multiple customer support channels to ensure you receive timely assistance whenever needed. Our live chat feature is available 24/7 directly through the website, offering real-time support for urgent questions or technical issues. Simply click the chat icon to connect with a knowledgeable support agent. For non-urgent inquiries or detailed questions that require documentation, email support is available at support@lunalandcasino.com. Our email support team typically responds within 24 hours and can handle complex account issues, bonus questions, and technical troubleshooting that might require screenshots or detailed explanations. VIP program members receive priority support access, ensuring faster response times for both live chat and email communications. This enhanced service level is one of the valuable benefits of advancing through our loyalty program tiers. Our support team is trained specifically on sweepstakes casino operations, so they understand the unique aspects of our dual-currency system and can provide accurate information about Luna Coins, Sweeps Coins, wagering requirements, and prize redemptions. Whether you need help with account setup, bonus claims, game questions, or technical issues, our support staff is equipped to provide clear, helpful assistance to resolve your concerns quickly.

If you encounter technical problems while playing at Lunaland Casino, start with basic troubleshooting steps that resolve most common issues. Clear your browser cache and cookies, ensure you're using an updated browser version, and check your internet connection stability. These simple steps fix many loading or gameplay problems. For persistent issues, try switching browsers or devices to determine if the problem is device-specific. Mobile users should ensure they have adequate storage space and aren't running too many background apps that could affect performance. Desktop users should disable browser extensions that might interfere with game functionality. If games aren't loading properly or you're experiencing disconnections, refresh the page and log back into your account. Your game progress and coin balances are automatically saved, so you won't lose any progress even if you're disconnected mid-game. For technical problems that persist after basic troubleshooting, contact our customer support team through live chat or email with specific details about the issue, including your device type, browser, and any error messages you've received. Our technical support team can diagnose more complex problems and provide targeted solutions. They can also escalate issues to our development team if necessary to ensure optimal platform performance for all players.

Lunaland Casino is available to players aged 18 and older across most of the United States, but several states have specific restrictions that prevent access to our sweepstakes casino platform. Players located in California, Idaho, Michigan, Nevada, New Jersey, and Washington cannot access our services due to local gaming regulations. The platform uses geolocation technology to verify your location when you access the site, ensuring compliance with state laws. If you're traveling to a restricted state, you won't be able to access your account until you return to an eligible location, though your account and coin balances remain secure during this time. All players must provide accurate personal information during registration, including their real name, age, and location. Creating multiple accounts or providing false information violates our terms of service and can result in account closure and forfeiture of coins and prizes. Employees of Lunaland Casino and their immediate family members are excluded from participating in sweepstakes promotions, though this restriction is clearly outlined in our terms and conditions. Additionally, players who have self-excluded from gambling activities or are on exclusion lists cannot create accounts or participate in our platform, reflecting our commitment to responsible gaming practices.