Terms and Conditions

These terms govern your access to and use of the Lunaland Casino website, your player account, games, promotions, and related services. By registering, logging in, or otherwise using the platform you agree to these conditions of use. This page sets out the main rules, rights, and responsibilities that apply when you use Lunaland Casino services so that both you and the operator have clear expectations.

Who may use Lunaland Casino

Lunaland Casino is intended for adults only. You must be at least the legal gambling age in your place of residence to open an account, make purchases, or play for prizes. It is your responsibility to confirm that online gaming of this type is lawful where you are located.

The operator may restrict access in certain states or regions. The platform may not be available everywhere in the United States, and some offers or features may be limited in specific states. If access is restricted in your area, you may be prevented from registering, depositing, or playing.

Account registration — what we expect

When you create an account you must provide accurate, current, and complete information. Accounts must be registered in your legal name and used only by you, unless the operator permits otherwise. Each person may hold no more than the number of accounts expressly allowed by Lunaland Casino.

You may be asked to verify your email address and phone number as part of registration. Failure to provide accurate details, or any attempt to misrepresent yourself, may result in restrictions, closure of your account, or forfeiture of funds and bonuses in accordance with these rules.

Identity checks and verification

To comply with legal and security obligations, Lunaland Casino may request documents or information to verify your identity, age, address, or ownership of a payment method. Typical requests can include government-issued ID, proof of address, or copies of payment cards. Verification requests are routine and may be required before deposits are accepted, withdrawals are processed, or promotional rewards are released.

If you do not complete required verification within a reasonable time, your access, withdrawals, or bonuses may be delayed, limited, or refused until checks are complete.

How to use your player account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs through your account. Do not share, sell, or transfer your account, login information, or any account-related benefits. If you suspect unauthorized access, notify support immediately.

Accounts are intended for personal use. Allowing another person to use your account, or attempting to act on behalf of someone else, is prohibited and may result in account suspension or closure.

Deposits, withdrawals, and account balances

Lunaland Casino accepts a range of payment methods, including American Express, Discover, MasterCard, and Visa. The platform operates in United States dollars. Payment method availability, processing times, transaction limits, and fees may vary by option and by your location.

Withdrawal requests may be subject to verification, review, and additional checks before funds are released. The operator may delay, suspend, or refuse a withdrawal where verification is incomplete, where there is reasonable suspicion of rule breaches, or for other lawful reasons. Account balances may reflect pending transactions until those transactions are fully processed.

Bonus terms and promotion rules

Bonuses, free spins, Luna Coins, Sweeps Coins, and other promotional offers are subject to separate bonus terms in addition to these site terms. Before taking part in any promotion, review the specific rules that apply to that offer.

Key general points:

• Sweeps Coins carry a 1x playthrough requirement before they are eligible for redemption.
• Luna Coins are for entertainment play only and have no monetary value.
• Sweeps Coins are redeemable for cash or gift cards after meeting playthrough and other eligibility rules.
• A minimum redemption of 100 Sweeps Coins is required for cash prizes, and 50 Sweeps Coins for gift card redemptions.
• Maximum redemption limits typically apply — standard maximum is the equivalent of $10,000, with a special cap of $5,000 equivalent in Florida.
• Specific offers, such as the welcome bonus of 100,000 Luna Coins plus 2 Sweeps Coins delivered in two portions upon email and phone verification, are governed by their own conditions.
• Some deposit-based bonuses require a minimum purchase amount. For example, certain first-purchase offers require at least $24.99.

Promotions may require opt-in, have time limits, be restricted to certain players, limit eligible games, or carry conversion and withdrawal caps. Lunaland Casino may add, change, suspend, or remove promotions at any time. For full details on any offer, consult the dedicated bonus terms page before participating: /bonus-terms.

Game availability and access to services

Lunaland Casino aims to provide a broad selection of slots, table games, video poker, live dealer titles, and other casino-style entertainment, developed by third-party providers such as NetEnt, Betsoft, Relax Gaming, and others. Game availability can vary by location, device, or software updates.

Games, features, or services may be added, removed, suspended, or limited at any time for reasons that include maintenance, software or content updates, licensing changes, or regulatory requirements. Lunaland Casino does not promise uninterrupted access to any particular game, feature, or payment method.

Fair play and prohibited behavior

You agree to use the platform lawfully and honestly. Prohibited conduct includes, but is not limited to:

• Using the site for unlawful purposes, or providing false information.
• Engaging in collusion, fraud, chargeback abuse, or bonus abuse.
• Attempting to manipulate games, systems, or promotions.
• Using automated software, bots, or unauthorized tools to play or interact with the site.
• Sharing your account with others or acting as an agent for another player.

If Lunaland Casino reasonably suspects prohibited behavior, the operator may take action described below.

Operator rights and restricted conduct

Lunaland Casino reserves the right to refuse service, limit access, suspend bonuses, withhold funds, freeze transactions, or close accounts where it reasonably believes these site terms or applicable laws have been breached, verification is incomplete, or misuse has occurred. Actions taken will be proportionate and consistent with applicable rules and regulations.

Where appropriate, the operator may recover funds, adjust balances, or cancel bets and bonuses that were created as a result of misuse, technical error, or other irregularities.

Errors, mistakes, and technical issues

From time to time errors can occur — display mistakes, wrong balances, incorrect bonus credits, or game malfunctions. Lunaland Casino will correct obvious mistakes and take reasonable steps to address the consequences of technical errors in a fair manner.

If a game malfunctions, bets or plays made during the malfunction may be voided. The operator may cancel or reverse transactions that were affected by a system error. Where practical, affected players will be informed about corrective steps and any impact to their account.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. Lunaland Casino supports responsible play and provides tools and limits that may include deposit limits, session reminders, loss limits, cooling-off periods, and self-exclusion options. You are encouraged to use these tools if needed and to seek help if gambling causes harm.

For guidance, support, and options for self-exclusion or limits, visit our responsible gaming page: /responsible-gaming.

Intellectual property and acceptable use

All content on the Lunaland Casino site — including text, graphics, branding, software interfaces, and selection of games — is owned by the operator or licensed from third parties. You may view and play content for personal, noncommercial use only. Copying, republishing, distributing, or commercially exploiting site content without written permission is prohibited.

Third-party providers and external services

Some games, technical systems, and payment services are provided by third parties. These providers may impose their own operational limits and availability. Lunaland Casino is not responsible for failures or outages caused by external suppliers, although the operator will seek to resolve issues and maintain service levels where possible.

Where relevant, game outcomes and performance are governed by the independent software provider’s systems and any applicable licenses.

Limitation of liability

To the fullest extent permitted by law, Lunaland Casino is not responsible for losses or damages resulting from:

• Technical interruptions, network failures, or third-party outages.
• Unsupported devices, incompatible software, or user error.
• Delays or errors in payment processing initiated by external financial institutions.
• Events beyond the operator’s reasonable control, such as natural disasters, power failures, or other force majeure events.

Where liability cannot be excluded under applicable law, the operator’s liability will be limited to the extent permitted by law and proportionate to the matter in dispute.

No guarantees — “as is” and “as available”

The site, software, games, and services are provided on an “as is” and “as available” basis. Lunaland Casino cannot guarantee uninterrupted service, constant availability, or error-free operation. You use the platform at your own risk, subject to these terms and any applicable legal protections.

Changes to these conditions

Lunaland Casino may update these site terms from time to time. The most recent version posted on the website will apply from the date it is published, unless otherwise stated. Where significant changes are made, the operator may notify registered players by email or site message. You should review these terms periodically to stay informed.

Related policies you should read

These conditions work alongside other important policies. Please review them when you create or use an account:

• Privacy Policy — /privacy-policy
• Bonus Terms — /bonus-terms
• Responsible Gaming — /responsible-gaming
• AML and KYC Policy — /aml-kyc
• Cookie Policy — /cookie-policy

These pages contain further details about data use, promotional rules, player protections, compliance checks, and tracking.

Contact and support

If you have questions about these conditions or need help with your account, contact Lunaland Casino through the support channels listed on the site. Live chat is available via the platform, and email support can be reached at support@lunalandcasino.com. For certain promotions and alternative method of entry submissions, mail correspondence may be sent to Parana Plays, LLC, Lunaland Casino Sweepstakes, 106 Old Court Road, Ste 202, Pikesville, Maryland 21208, United States.

Continued use of Lunaland Casino services indicates that you accept these terms and agree to comply with the platform rules. These rules are intended to make the site fair, transparent, and safe for all players. For details about Lunaland Casino’s services or game providers, see our review.